Can I order online?
I need a small amount of ribbon, can you supply this?
What are the delivery costs?
Can I add to my order?
How long will it take to receive my order?
Can I see shade cards on your website?
Do you send out samples free of charge?
How long will it take to receive samples?
Can I set up a credit account?
Which payment methods do you accept?
I/My business is not based in the UK. Can I still order and do you ship abroad?
I’m an individual (not a business). Can I order from you?
How can I see the product ranges that you have available?
Do you have a catalogue so I can see everything you supply?
Can you produce a logo/design for my printed ribbon/swing tag etc.?
What happens if I’m not happy with my order? Can I return it?

Can I order online?

Unfortunately we do not have the facility to order online. This is mainly due to the fact that the majority of the items that we supply are bespoke, and so will need to be carefully designed by working with you to create the perfect product.
Please place your order by phone or email.


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I need a small amount of ribbon, can you supply this?

We can supply as a little as one reel of ribbon depending on the ribbon type, however any orders under the value of £70 (before VAT) will be subject to a small order surcharge of £20.


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What are the delivery costs?

Delivery for mainland UK orders is £10 for orders under £250 (before VAT). Orders over this amount will have carriage paid. This is 1-2 working day service. If required AM deliveries etc. would incur an extra charge.
However, for some remote areas in the UK there may be an additional surcharge. Please contact us for details.
For orders outside of mainland UK, please contact us to request a price.


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Can I add to my order?

If you order has not yet been despatched then it can be added to, however please note that the full order will need to be shipped together to avoid additional carriage charges. If your order has been part despatched and you would like to add to it, there may be an additional carriage charge for the extra items.


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How long will it take to receive my order?

Delivery times vary depending on the item(s) being ordered:

Items that are in stock in our UK warehouse may be available the next working day subject to the order being placed (and paid in full if no credit account has been set up) early enough for us to pick and despatch it that day. However, we cannot guarantee that we will always be able to despatch stock items the same day, as it will depend on how busy the warehouse is.
Items that are in stock in the warehouse in China usually have a lead time of around 10-12 days. If they are not in stock and need to be dyed then the lead time may be approximately 3 weeks.
For printed ribbons the lead time is usually around 3 weeks from receipt of order, approval of artwork and receipt of the payment (where a credit account has not been set up).
For other bespoke items such as bows and swing tags, the lead time will be stated on your quote.

Please note that national holidays, such as Christmas and Chinese New Year, may affect delivery times.


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Can I see shade cards on your website?

We do not currently have any shade cards available to view on the website but this is something that we are looking to add in the future. In the meantime, shade cards can be posted to you, and we can email copies to you.


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Do you send out samples free of charge?

For standard items such as plain ribbons, samples are free. This is for 1-2 metres, or 3-4 pieces if lengths or bows.
For bespoke printed ribbons, there is no charge for the sample, however we do have to charge for the printing block before we can proceed. If the sample is approved and an order is then placed, the printing block will then not need to be invoiced again.
For certain bespoke items and dyed-to-match ribbons, there may be a charge. Please contact us for more information.


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How long will it take to receive samples?

If the sample is in stock in the UK then samples usually arrive within 1-2 working days.
For bespoke items the lead time for samples can be anywhere between 10-20 days.


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Can I set up a credit account?

Initial orders for all customers are done on a Proforma basis.
Customers spending less that £1,000 per annum will normally be required to continue on a Proforma basis.
For customers spending in excess of £1,000 per annum, after your initial order a credit application form can be completed and returned to us and this will enable us to look into setting up a credit account for you. Please note that completing the credit application form does not mean that you will automatically qualify for a credit account, this is subject to the relevant credit checks being carried out.


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Which payment methods do you accept?

We accept payments via:

Debit/credit card (not American Express)
Bank transfer
Cheque

We can accept payment in Sterling, Euros and US Dollars.


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I/My business is not based in the UK. Can I still order
and do you ship abroad?

Yes, we do ship abroad, and the carriage will be calculated dependent on the weight of the order.
Please note, depending on the country we are exporting to, there may be additional duties and taxes to pay.


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I am an individual (not a business). Can I order from you?

Unfortunately we are unable to supply to the public.


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How can I see the product ranges that you have available?

You can visit the office to view the product ranges by appointment. We have agents who can come to visit your premises to talk you through the various products that we can supply and show you a wide range of shade cards and samples. Please contact us if you would like us to arrange for one of our agents to visit you.


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Do you have a catalogue so I can see everything you supply?

Unfortunately, due to the range of products and bespoke nature of the items we do not have a catalogue as such. However, we have a range of shade cards and various samples available to demonstrate a selection of the items that we can supply.


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Can you produce a logo/design for my printed ribbon/swing tag etc.?

We do not have a design department, so we are unable to design a company logo for your business.
For printed ribbons, we can send PDF artwork showing the layout of the print on the ribbon. For this we would require your logo/design to be supplied to us in AI or PDF format.
For swing tags, we can provide cutter guides for you to input your own design/artwork.

 


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What happens if I’m not happy with my order?
Can I return it?

Subject to our terms and conditions it may be possible to return your order.
However, in the unlikely event that there is a problem with your order, please let us know as quickly as possible and we will endeavour to rectify this.


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